Shipping for Garment Exchange

CAN I GET A BULK DISCOUNT? DO I GET A DISCOUNT IF I ORDER MORE?

Yes, bulk discounts start at 10+ shirts. You can use code "10FOR10" for 10% off your order. If you order 20+, you can use code "20FOR20" for 20% off.

If you just barely make it at 9 shirts, you can use code "SOCLOSE" for 5% off.

WHAT SIZE DO I GET?

Size charts are located in the photos of each listing! Please ALWAYS refer to the measurements versus the size listed in the size chart for the best result.

If you do not know your measurements, we suggest locating a garment you currently have and love the fit of to measure. You would lay the garment on a flat surface and measure the width and length in order to compare with the size charts.

Please note, if you are the exact measurement of the size chart, that garment will give you a fitted look since both measurements match. If you wish for a looser fit, we recommend sizing up one. For an oversized look, we recommend sizing up two sizes.

CARE INSTRUCTIONS?

Wash inside out on cold and air dry for the best results.

It is best to avoid fabric softeners + bleach as both can damage the print. We recommend and use white vinegar in our washing machine as a natural fabric softener and it works fantastically -- no, it does not make your clothes stinky (quite the opposite actually)!

If drying is desired, dry on low heat for a short amount of time and let the rest air dry. High heat can cause damage to the image and shorten the life span of your garment.

CAN I RETURN SOMETHING?

Because we have a lot of event based products, returns are shorter and are accepted if postmarked within 7 days of the posted delivery date. Should you have a conflict, please notify us ahead of time.

The only items that CANNOT be returned are: custom orders, stickers, digital downloads, and clearance. All of those are FINAL SALE.

We do NOT purchase return postage nor is shipping refunded when an item is returned.

Once the item(s) is back in our possession, we will refund the cost of the item. Rush production and shipping are NONREFUNDABLE as they have already been used and applied. Please note, this includes the final cost of shipping even for orders who qualified for free shipping.

I WANT MY SHIRT BY A CERTAIN DATE! HOW LONG DOES IT TAKE TO SHIP?

Minus clearance items, everything is made to order in house! Standard production is 4-5 business days and ground mail is 2-5 days.

There are multiple rush options in the shipping section at checkout to shorten production time and quicken shipping.
**Please DO NOT use the estimated dates as Etsy does not take into account that we manually update production times.**

Your best bet is to message us! Please send us the date you need an order DELIVERED by and whether you are in the US or international.

CAN I CUSTOM ORDER A SHIRT? IS THERE A MINIMUM PURCHASE!

One of the best things we offer is the ability to custom order anything! We also do not require a minimum purchase for customization, so you can order as many as you would like!

If you desire a proof of color/name changes to a listing before purchase, you are required to order the “QUICK EDIT” option from our custom design listing.

If you are requesting an entirely new design that is not in the shop, you will be subject to a design fee ($15-$25) depending on the amount of work required. Design fees are applied to your order, so they end up not being an extra cost.

You can find more information in the “CUSTOM DESIGN” section of the shop with the custom design listing. Design fees are NONREFUNDABLE.

Contact us for more details!

SOMETHING CAME UP, CAN I CANCEL MY ORDER?

Orders can be cancelled and refunded as long as they have not shipped. If it was a custom order and items were already produced, we cannot refund you for the completed items.

MY PACKAGE HAS BEEN MARKED "DELIVERED", BUT IT IS MISSING

Write us, but please also contact USPS ASAP! USPS is the one who handled your package so they will be able to provide more answers than us. USPS has a GPS scanner to locate where your package was scanned upon delivery. Sometimes they prematurely mark it as delivered or deliver it to your neighbor so it is also best to check with all of those around you, ESPECIALLY in apartment buildings.

As much as we would like to, we cannot ship out a new package on anything marked delivered. However we are happy to help with placing a new order at a discounted rate for you and will add on signature delivery so it does not miss getting to you.

Should your package remain missing after USPS’ inquiry, please let us know so we can file a claim.